Terms of Use
These terms and conditions shall apply in all cases to the provision of Services by the School. In the event of conflict between these terms and conditions and any other terms and conditions (of the Client or otherwise), the former shall prevail unless expressly otherwise agreed by the School in writing.
CONTRACT
The Contract between the School and the Client will only exist when a booking is accepted in writing by the School and the Deposit is paid in full by the Client.
PAYMENTS
The Deposit is immediately due and payable by the Client to the School as soon as the booking has been accepted and the invoice for the Deposit has been issued by the School. The balance of the Fees must be paid by the Client in full not less than one month prior to the Commencement Date or by such other date as the School may in its sole discretion decide (“Fees Payment Date”). Payment of the Fees shall be made by the Client by bank transfer to such account as the School specifies on its invoice.
For the avoidance of doubt, payment of any applicable bank charges relating to the bank transfer shall be borne by the Client. In the event of the Client failing to pay the balance of the Fees by the Fees Payment Date (time being of the essence), the School will be entitled to immediately cancel the Contract upon giving notice in writing to the Client and the School shall retain the Deposit.
CONTRACT CANCELLATION
The Client may cancel the Contract in respect of a Student with immediate effect at any time upon giving notice in writing to the School, providing sufficient information to allow the School to identify the booking. If the Client cancels the Contract prior to the Fees Payment Date, the Client shall be entitled to a refund of the amount of Fees paid by the Client less any applicable bank charges incurred by the School in refunding the Fees and the Deposit which shall be retained by the School. If the Client cancels the Contract after the Fees Payment Date, the Client shall not be entitled to any refund of the Fees paid unless otherwise agreed by the School. In the event of a parent deciding at any stage during the Contract not to continue their child’s programme and/or course, the School will be entitled to treat that as notice of cancellation of the Contract by the Client.
CONSEQUENCES OF CANCELLATION
On cancellation of this Contract for any reason, the Client shall immediately pay to the School all outstanding sums due to the School under this Contract. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after cancellation of this Contract shall remain in full force and effect.
Cancellation of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of cancellation, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of cancellation.
ADMISSION AND ENTRY TO THE SCHOOL
Application and Admission: Applicants will be considered as candidates for admission and entry to the School when the Application Forms has been completed and received by us and the non-refundable Application Fee has been received by the School. Admission will be subject to the availability of a place and the Student and Parents satisfying the admission requirements at the time. “Admission” occurs when Parents accept the offer of a place. “Entry” is the date when a Student attends the School for the first time under this contract.
Entry Considerations: Parents agree to fully disclose citizenship, learning needs or other information relating to the application of the Student. The School will need to assess the Student’s level of English Language proficiency and/or academic level. Parents and/or legal guardians and/or local guardians will also be required to execute the applicable declaration and undertaking form(s) in such form and manner as may be prescribed by the School from time to time, failing which the School is entitled to withdraw the offer of a place or exclude the Student from the School without refund of any Fees. The Student may be required to take a test or to be interviewed to determine this. If a test is required, all test responses must be those of the child and if it becomes apparent that this has not been the case, the School is entitled to withdraw the offer of a place or remove the Student from the School without refund of any Fees. The School may also determine on a case by case basis whether English as a Learned Language support is required as a condition of continued enrolment.
Withholding Information: If it subsequently becomes apparent that information considered reasonable for consideration for entry to the School has been withheld, is inaccurate or falsified, the School has the right to exclude the Student from the School without refund of any Fees.
Disclosure of Nationality: Parents are required to fully disclose the nationality/citizenship status of all applicants – including dual nationality. Specifically, any applicant who holds Singapore citizenship, either by birth or registration, must declare this information at the time of the application, as approval from the Ministry of Education is required before Entry. After Entry, any change in the nationality and residency status must be notified in writing to the School.
STUDENT WELFARE
Our Commitment: We will do all that is reasonable to safeguard and promote your child’s welfare and to provide pastoral care to at least the standard required by law in the particular circumstances and often to a much higher standard. We will respect your child’s legal rights and freedoms which must, however, be balanced with the lawful needs and rules of our school community and the legal rights and freedoms of others.
Complaints: Any question, concern or complaint about the Student welfare or safety of a Student must be notified immediately to a member of the staff or in the case of a grave concern must be notified in writing to the Superintendent and/or by telephone and fax in a case of emergency. A copy of the school’s current Complaints Procedure is contained within the school’s handbooks.
Student’s Legal Rights: Under Singapore law, a person under 21 years of age is considered a minor and the parents/local guardians are responsible for the Student. The decision making rights of a minor vest in the parents/local guardians. Where parents of the Student are divorced/separated, the School will follow an order of court to determine the party/parties that has/have custody of the Student and therefore, is responsible for making decisions for the Student.
Photographs and Email Addresses: Parents consent to the School using Students’ work, photographs of the Student and other material for purposes such as publicising the School and its students’ accomplishments. Parents further consent to the School’s affiliate sending newsletters and other information and promotional materials to the Parents’ email address as provided to the School, for purposes of marketing its education or related services.
Transport: In the event that transport is arranged by the School for a School event, the Parents’ consent to the Student travelling by any form of public transport and/or in a motor vehicle driven by a responsible adult who is duly licensed and insured to drive a vehicle of that type.
Student’s Personal Property: Students are responsible for the security and safe use of all their personal property. Parents are responsible for labeling all personal property. Parents are responsible for insurance of the Student’s personal property while at the School or on the way to and from School or any school-sponsored activity away from School premises.
HEALTH AND MEDICAL MATTERS
Medical Declaration: Parents must complete a form of medical declaration on the application concerning the Student’s health and must inform the Superintendent in writing if the Student develops any known medical condition, health problem or allergy, or will be unable to take part in games or sporting activities, or has been in contact with infectious diseases.
Medical Care: Parents must comply with the School’s quarantine regulations as varied from time to time. Parents are also asked to inform the School if they or the Student have travelled to or have been in transit in a country with a known contagious or communicable disease, illness or virus, particularly when the Parent or the Student have been at risk of exposure to such.
Student’s Health: The Superintendent may at any time require a medical opinion or certificate as to the Student’s general health where the Superintendent considers that necessary as a matter of professional judgment in the interests of the child and/or the School.
Medical Information: Throughout a Student’s time at the School, the School shall have the right to disclose information about the Student if considered to be in the Student’s own interests or necessary for the protection of other members of the school community. Such information will be given and received on a “need-to-know” basis.
Medical closure: In the event of a medical event or circumstance within or affecting Singapore that requires the School to be closed by the relevant authorities of the Singapore government, the School will not be obliged to refund all or any part of the Fees for any period of closure before or after any such event. In this situation the School will make arrangements, where practicable, to ensure the continuity of your child’s education.
EDUCATIONAL MATTERS
Organisation: We reserve the right to organise the curriculum and its delivery in a way which, in the professional judgment of the Education Management Committee, is most appropriate to the school community as a whole. Our policy on streaming, setting and class sizes may change from year to year and from time to time and will depend mainly on the mixture of gender, nationality and language as well as abilities and aptitudes among the Students and may take into account management of class dynamics. Any parent who has specific requirements or concerns about any aspect of their child’s education or progress should contact their child’s advisor or teacher, or any other appropriate member of staff, as soon as possible, or contact the Supervisor in the case of a grave concern.
Progress Reports: The School monitors the progress of each Student and reports regularly to Parents by means of full written reports and Parent/Teacher conferences. Records, reports and recommendations will not be released until all financial obligations of the Parents to the School have been met.
BEHAVIOUR AND DISCIPLINE
School Regime: The Parents accept that the School will be run in accordance with the authorities delegated by the Education Management Committee to the Superviso. The Parents accept that the Supervisor is entitled to exercise a wide discretion in relation to the School’s policies, rules and regime and will exercise those discretions in a reasonable and lawful manner, and with procedural fairness when the status of a Student is at issue or to protect the welfare of each Student and the School community as a whole.
School Rules: The School Policies which apply are set out in the Parent/Student Handbook, other documents published from time to time will be provided to the Parent upon the Student’s acceptance and will also be made available on the School’s website. Parents are requested to read these documents carefully with the Student.
School Discipline: The Parents hereby confirm that they accept the authority of the Supervisor and/or Superintendent and of other members of staff on the Supervisor’s and/or Superintendent’s behalf to take all reasonable disciplinary or preventative action necessary to safeguard and promote the welfare of each Student and the school community as a whole. The School’s disciplinary policy which is current at the time applies to all Students when they are on school premises or in the care of the School, or otherwise representing or associated with the School. These policies may undergo reasonable change from time to time but will not authorise any form of unlawful activity.
FEES
Meaning: “Fee” and “Fees” where used in these terms and conditions include each of the following charges where applicable: Application Fee, Enrolment Fee; Facility Fee; Course Fees; Fees for extra tuition or special programs; other extras such as, PE uniform and equipment, photographs and other items ordered by the Parent or the Student and charges arising in respect of field trips or excursions, and damage where a Student alone or with others has caused loss or damage to school property or the property of any other person (fair wear and tear excluded), late payment charges if incurred and Fees in lieu of notice if timely written notice of withdrawal or cancellation has not be given.
Non-Refundable Facility Fee: Once an offer is made by the School and accepted by the Parent, the Non-Refundable Enrolment Fee is payable per Student as set out in the TLS Academy – Student contract prior to commencement at the School.
Fee Increases: Fees are reviewed annually. The revised Fees for each School Year will typically be reviewed in March/April each year (Review Date) and parents will be notified of the revised Fees from March/April each year and invoiced by the School accordingly. The payment of the School’s invoice setting out such revised Fees shall constitute unequivocal acceptance of the revised Fees by the Parents. For the avoidance of doubt, as the School operates on a rolling admissions basis throughout the year, Fees (including Course Fees) advised to Parents at the time of application may not reflect actual Fees payable prior to commencement at the School. Academic Field Studies Fees, Application, Enrolment and Facility Fees are non-refundable in all circumstances.
EVENTS BEYOND THE CONTROL OF THE PARTIES
Force Majeure: An event beyond the reasonable control of the parties to this agreement is referred to below as a “Force Majeure Event” and shall include such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, failure of utility service or transportation.
Notification: If either party to the Agreement is prevented from or delayed in carrying out its obligations under this Agreement by a Force Majeure Event, that party shall immediately notify the other in writing and shall be excused from performing those obligations while the Force Majeure Event continues.
Continued Force Majeure: If a Force Majeure Event continues for a period greater than 90 days, the party who has provided notification shall notify the other of the steps to be taken to ensure performance of this Agreement.
GENERAL CONTRACTUAL MATTERS
Legal Contract: The offer of a place and its acceptance by the Parents give rise to a legally binding contract on the terms of these Terms and Conditions, in addition to the individual TLS Academy-Student Contract entered into between the School, the individual student and his/her parents, for each year of enrolment whilst attending the School.
Personal Data: The School collects, uses, discloses, processes, transfers and/or retains personal data concerning Students, Parents / Legal Guardians for all matters connected to the Student’s enrolment in the School in accordance with its Data Protection Policy. Parents / Legal Guardians hereby consent to the collection, use and/or disclosure of the Student’s and their personal data in accordance with the terms of the Data Protection Policy.
Change: The benefit and burden of this agreement may be freely assigned, novated or transferred to another party at the discretion of the School. Fee levels will be reviewed each year and there will be reasonable increases from time to time. Parents shall be responsible to make payment of Fees and acknowledge that actual Fees payable by the parent will only be advised to parents prior to the commencement at the school and the Fees payable by the parents may differ from the Fees quoted at the time of enrolment.
Severability: Whenever possible, each provision of this contract shall be interpreted in such a manner as to be effective and valid under the applicable law. In case any part of this contract shall be declared invalid, illegal or otherwise unenforceable under the applicable law, the validity or enforceability of any other provision of this contract shall not in any way be affected or impaired thereby and the invalid, illegal or otherwise unenforceable provision shall be severed and deemed deleted from this Agreement.
Confidentiality: The Parents’ consent on behalf of themselves and the Student that the School, it’s officers and staff may obtain, hold, use and communicate, confidential information which, in their sole opinion, is material to the safety and welfare of the Student and others. The Parents’ consent to the School communicating with any other school which the Student has attended, or currently attends or which a Parent proposes the Student should attend about any matter concerning the Student or the payment of fees. In some cases, teachers and other employees of the School may need to be informed of any particular vulnerability the Student may have.